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In addition to the above stated internal activities, payroll administration has to interface with external agencies such as Income Tax/ Professional Tax authorities, PF/ESI authorities, Insurance providers, Banks, Medical insurance agencies, Gratuity and Pension authorities etc.
From the above stated facts, it becomes evidently clear that payroll processing and administration is a complex business activity for any company that involves additional manpower and seamless integration of activities of employees across different departments. Adequate checks and balances, controls, roles and responsibilities to personnel have to be clearly built in for companies to seamlessly integrate the various activities to ensure employee satisfaction. Additional complexities in terms of multi location, multi shifts, contract laborers, penalties for non-compliance to statutory bodies etc would also be present.
Further the document and record storage and retrieval, technological obsolescence, dependencies on software vendors complicates the payroll processing activities for any company.
Thanks to the advent of modern technology and communication, it is now possible to outsource this routine and complex yet very important activity to credible service providers .For these third party service providers this becomes their core business and hence they have emerged with best practices and quality standards, ensuring confidentiality, security and process efficiency. Since such service providers take the infrastructure and the manpower costs as a common investment for their different clients they are able to provide these services at economical rates. Thus the scenario becomes "win - win" for all players.
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